Journal of Innovations

Vol. 3, Issue 4

 The Integration of ICT in Healthcare: A Mixed-Methods Assessment of Its Effectiveness and Limitations

AUTHOR(S)

Jackson C. Nelson

ABSTRACT

From the implementation of simple staffing systems and basic technologies in the late 20th century to today’s sophisticated patient tracking platforms and AI-driven data analytics, Information and Communication Technology (ICT) has played a pivotal role in transforming healthcare globally. This report examines the effectiveness of ICT in healthcare, focusing particularly on integrated patient portals and mobile health applications. Drawing on industry research and supported by data collected through surveys and interviews with teenagers, adults, seniors, and healthcare professionals, the findings confirm that ICT has significantly improved access to patient records and enhanced communication between patients and healthcare providers. However, ICT is not without flaws. Several participants expressed concerns regarding patient portals, particularly their poor user interfaces (UI), insufficient privacy protections, high costs, and the automated delivery of test results without adequate context or follow-up. Ultimately, the findings highlight both the promise of ICT in modern healthcare and the key challenges that must be addressed to optimize its future implementation 

DOI

https://doi.org/10.62470/4d255484

CITE THIS ARTICLE 

Nelson, J. C. (2025). The Integration of ICT in Healthcare: A Mixed-Methods Assessment of Its Effectiveness and Limitations. Journal of Innovations. 3(4), 48-59. DOI: https://doi.org/10.62470/4d255484